AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Hapi Guest Focus

Helping hoteliers focus on what matters most: their guests.

Overview

Focus app is Hapi's new innovative solution running on the Salesforce platform, designed to provide hotel front desk employees seamless access to guests' critical information in a user-friendly way and provide an enhanced guest check-in experience.

1 of 2

  • Bridging PMS and Salesforce: Hapi Guest Focus fills gaps left by Property Management Systems, giving users the most relevant and up-to-date guest details right at their fingertips.

  • Intuitive Navigation: Users can quickly find in-depth guest insights: profiles, reservations, preferences, and activities, within seconds, thanks to the easy-to-use interface.

  • One-Click Communications: Front desk teams can send personalized confirmation and pre-arrival emails in moments, improving guest engagement and experience.

Hapi Guest Focus gives hotel service agents access to CRM data not available through the Property Management System. This helps front desk and guest-facing teams deliver personalized and informed guest experiences by combining guest profiles, preferences, and activities into one clear view across the entire brand portfolio. Main Features * Guest Profile Card: Shows enriched CRM data and key guest KPIs for a quick, clear overview. * Action Prompts: Guides agents to collect or update important guest data to keep records accurate and current. * Communication Tools: Lets staff resend confirmation emails and other guest messages directly from the app. * Guest Itinerary: Combines all guest reservations and booked activities into one detailed timeline. *Global Preference Catalog: Helps staff select and assign guest preferences easily during interactions. Technical Features * Built as a Native Lightning App with a modern, component-based UI * Fully Salesforce1 compatible and mobile responsive for use on any device * Configurable metadata settings for easy customization * Uses all integrations available through the Hapi Guest ISV App, connecting data smoothly

Categories

Business Needs
Customer Service
Agent Productivity
Data Visualization
Industries
Travel, Transportation, & Hospitality
Personas
Business User
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder
Salesforce Mobile

More from Data Travel, LLC

  • Hapi Guest Analytics
    by Data Travel, LLC
    No Ratings
    Hapi Guest Analytics brings Hapi’s hotel and guest data into view through ready-to-use dashboards in Salesforce CRM Analytics, giving corporate CRM teams the insights they need to spot trends and guide decisions.
    Analytics

  • Hapi Guest for Salesforce
    by Data Travel, LLC
    Hapi Guest gives hotel organizations real-time access to unified guest data directly within Salesforce, making it easy to deliver personalized experiences at scale and supporting key use cases across Marketing Cloud, Service Cloud, and Analytics Cloud.
    Integration

  • Hapi Guest for Marketing Cloud
    by Data Travel, LLC
    No Ratings
    Hapi Guest for Marketing Cloud allows hotel companies to roll out email automation for triggered and promotional emails with an out-of-the-box hospitality grade data model.

  • Hapi
    by Data Travel, LLC
    No Ratings
    Hapi combines deep hospitality knowledge with Salesforce platform expertise to help hotel companies make the most of their data. The result is expert guidance, best practices, and proven methods for implementing Salesforce solutions for hotel companies.