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Hapi Guest Focus

By Data Travel, LLC

Helping hoteliers focus on what matters most: their guests.

No Ratings
Starting at $180   USD/user/year
Industries
Travel, Transportation, & Hospitality
Business Need
Customer Service
Agent Productivity
Data Visualization
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Focus app is Hapi's new innovative solution running on the Salesforce platform, designed to provide hotel front desk employees seamless access to guests' critical information in a user-friendly way and provide an enhanced guest check-in experience.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Enterprise
Unlimited

App Details

Version
Hapi Guest Focus/FA 1.2 1.8.0
Listed On
08/18/2023
Latest Release
03/05/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 6
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 23
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/03/2023

Additional Details

Hapi Guest Focus gives hotel service agents access to CRM data not available through the Property Management System. This helps front desk and guest-facing teams deliver personalized and informed guest experiences by combining guest profiles, preferences, and activities into one clear view across the entire brand portfolio. Main Features * Guest Profile Card: Shows enriched CRM data and key guest KPIs for a quick, clear overview. * Action Prompts: Guides agents to collect or update important guest data to keep records accurate and current. * Communication Tools: Lets staff resend confirmation emails and other guest messages directly from the app. * Guest Itinerary: Combines all guest reservations and booked activities into one detailed timeline. *Global Preference Catalog: Helps staff select and assign guest preferences easily during interactions. Technical Features * Built as a Native Lightning App with a modern, component-based UI * Fully Salesforce1 compatible and mobile responsive for use on any device * Configurable metadata settings for easy customization * Uses all integrations available through the Hapi Guest ISV App, connecting data smoothly

Need help?

Data Travel, LLC

Orlando, Florida

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