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Agentforce OMS Agent

Add Order Management skills to you AI agent and increase self-service.

Overview

A collection of Order Management actions for Agentforce. Help customers check order status initiate a return, or cancel items with prebuilt flows, actions, and instructions. Requires Order Management and Agentforce Add-on licenses.

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See How Agentforce OMS Agent Works

  • Flow based solution can be customized to meet your business needs.

  • Guest Order Lookup includes Order Summary Details, Order Item Summaries, and Shipment details.

  • Works with Salesforce Order Management Data Model and processes.

Improve customer service efficiency: Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns Offer self-service actions for order modifications: Customers can conversationally update order information, and initiate exchanges and cancellations, without humans

Categories

Business Needs
Shipping, Fulfillment & Logistics
Ecommerce
Warranty & Returns Management
Features
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Agentforce
Editable Code

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Salesforce Order Management
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
B2B Commerce
B2C Commerce
Salesforce Order Management
Salesforce Editions
Enterprise
Unlimited
Supported Languages
English

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