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Agentforce OMS Agent

By Salesforce Labs

Add Order Management skills to you AI agent and increase self-service.

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Business Need
Shipping, Fulfillment & Logistics
Ecommerce
Warranty & Returns Management
Requires
Salesforce Order Management
Compatible With
B2B Commerce
B2C Commerce
Salesforce Order Management

A collection of Order Management actions for Agentforce. Help customers check order status initiate a return, or cancel items with prebuilt flows, actions, and instructions. Requires Order Management and Agentforce Add-on licenses.

  • Agentforce OMS Agent

  • Agentforce Skills for Salesforce Order Management

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Salesforce Order Management
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
B2B Commerce
B2C Commerce
Salesforce Order Management
Salesforce Editions
Enterprise
Unlimited

App Details

Version
Agentforce OMS Agent/Spring 2025 1.3.0
Listed On
05/02/2025
Latest Release
05/02/2025
Supported Features
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Agentforce
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/02/2025

Additional Details

Improve customer service efficiency: Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns Offer self-service actions for order modifications: Customers can conversationally update order information, and initiate exchanges and cancellations, without humans

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Salesforce Labs

San Francisco, CA, USA

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