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Agentforce OMS Agent
Add Order Management skills to you AI agent and increase self-service.
- Business Need
- Shipping, Fulfillment & LogisticsEcommerceWarranty & Returns Management
- Requires
- Salesforce Order Management
- Compatible With
- B2B CommerceB2C CommerceSalesforce Order Management
A collection of Order Management actions for Agentforce. Help customers check order status initiate a return, or cancel items with prebuilt flows, actions, and instructions. Requires Order Management and Agentforce Add-on licenses.