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Callbox

By L5 Networks LTDA

Atendimento unificado no Salesforce com registro automático de chamadas.

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Paid Add-On Required  

Payment required for external services or products

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Business Need
Sales
Customer Service
Collaboration
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Transforme o atendimento ao cliente com o Callbox integrado ao Salesforce: chamadas, registros e histórico em um só lugar, com comunicação unificada e mais eficiência para suas equipes.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Disponível para clientes com licença ativa do Callbox. Navegadores recomendados: Chrome ou Edge. Compatível com Salesforce Lightning Experience.

App Details

Version
Callbox/1.31 1.31.0
Listed On
02/09/2026
Latest Release
02/09/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 5
App Builder: 2
Community Builder: 0
Languages
Portuguese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.18.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/06/2025

Additional Details

Callbox é a solução da L5 Networks que transforma o atendimento ao cliente ao integrar funcionalidades de PABX em nuvem diretamente ao Salesforce. A comunicação se torna fluida, centralizada e com menos esforço manual. Com Callbox + Salesforce, você: - Realiza e recebe chamadas sem discadores externos; - Tem cada chamada registrada automaticamente no ticket; - Acessa gravações e anotações direto na atividade do cliente; - Consulta todo o histórico em um só lugar, em tempo real. A integração unifica canais, reduz retrabalho e melhora a colaboração entre equipes de vendas, suporte e sucesso do cliente. O gestor acompanha em tempo real o desempenho da operação e toma decisões baseadas em dados. 100% em nuvem, Callbox elimina a necessidade de infraestrutura local, reduz custos operacionais e acelera a resposta ao cliente. Ideal para empresas que buscam eficiência, personalização e escalabilidade no atendimento.

Need help?

L5 Networks LTDA

Brasil, São Paulo - SP

Precisa de ajuda com a integração? Fale com o suporte L5 Networks pelo e-mail suporte@l5.com.br ou ligue para (11) 2222-1010. Atendimento ágil, técnico e humano para sua equipe.

Support Phone+551122221010
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