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CTI Ninja | Telephony Integration with Salesforce

By Ksolves India Limited

Empower Sales & Customer Service Teams to Build Strong Connections

No Ratings
$15   USD/user/month
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Industries
Engineering, Construction, & Real Estate
Professional Services
Travel, Transportation, & Hospitality
Business Need
Telephony
Agent Productivity
Case Management
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Salesforce-native, easy-to-use telephony solution that brings call center features to Salesforce. Powered by Twilio’s Voice APIs, Ksolves CTI offers inbound and outbound calling, call recording, and real-time call management.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Ksolves CTI/KSCTI 2.0 2.1.0
Listed On
10/16/2025
Latest Release
10/17/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 11
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/17/2025

Additional Details

Ksolves CTI, developed by Ksolves India Limited, is a Salesforce-native telephony app that does not require any Salesforce APIs or integration. Powered by Twilio’s robust APIs, it enables voice communication directly within Salesforce for a streamlined customer experience. Its user-friendly interface makes it easy for teams to manage calls seamlessly and stay productive. Tailored for sales and customer service teams, Ksolves CTI transforms call management with powerful features like incoming and outgoing calls, call recording, detailed call logs, call duration tracking, in-call note-taking, and Click2Call functionality. With these features, your team can connect with customers across regions, boost productivity, and close more deals efficiently. Ksolves CTI offers 24/7 support via email and chat, ensuring help is always at hand. Regular updates keep the app compatible with Salesforce and Twilio, providing smooth functionality and access to new features. Comprehensive guides and setup documentation ensure a quick and seamless onboarding experience.

Need help?

Ksolves India Limited

Noida, UP, India

24x7 Support

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