Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
CTI Ninja | Telephony Integration with Salesforce
Empower Sales & Customer Service Teams to Build Strong Connections
$15 USD/user/month
- Industries
- Engineering, Construction, & Real EstateProfessional ServicesTravel, Transportation, & Hospitality
- Business Need
- TelephonyAgent ProductivityCase Management
- Requires
- Service Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
Salesforce-native, easy-to-use telephony solution that brings call center features to Salesforce. Powered by Twilio’s Voice APIs, Ksolves CTI offers inbound and outbound calling, call recording, and real-time call management.
Highlights
WHY CHOOSE KSOLVES CTI? Add phone numbers from worldwide countries and connect with customers seamlessly within Salesforce. - Inbound and outgoing calling - Call recording - Decentralized Identifiers (DIDs) - Notes box to take notes during the call
SALESFORCE-NATIVE APP Built exclusively in Salesforce, Ksolves CTI ensures ZERO COMPATIBILITY issues. - Easy installation via AppExchange - Sensitive data stays within your Salesforce Org - 100% accurate and up-to-date call logs
OUTBOUND CALLING Enhance the team’s productivity with intuitive dialing options: - Place calls instantly with the Click2Call feature - Use the softphone’s dial pad to enter the number manually - Record calls for training and compliance
INBOUND CALLING Never miss a call from customers! Deliver personalized support & maximize satisfaction. - Receive instant call alerts for incoming calls - Automatically fetch & display customer details - Record all inbound calls for quality & compliance
MANAGE EVERY CALL WITH EASE Stay on top of customer interactions with: - Call logs from the past 24 hours for quick reference - Real-time call status – Ringing & Dialing - In-call notes directly in the customer’s Salesforce record
CONFIGURATION & USER MANAGEMENT Simplify setup & control with: - Configure Salesforce objects for integration - Assign user profiles & permissions for softphone access - Set the priority for up to 3 objects to control display order
Provider Details
Ksolves India Limited
Noida, UP, India
As a trusted Salesforce Summit (Platinum) Partner, Ksolves India Limited is a publicly listed company on both the NSE and BSE, known for its global presence and consistent delivery of high-quality technology solutions. With operations across India, the US, and the UAE, we are backed by a team of 600+ in-house technology experts. We take pride in our 100+ Salesforce-certified professionals who hold over 350+ certifications, bringing deep expertise and a commitment to excellence across every engagement. Our end-to-end Salesforce services, including consulting, customization, integration, and ongoing support, are delivered under one roof. With 12+ years of industry experience, we serve businesses of all sizes, from startups to large enterprises, delivering tailored solutions that align with their goals and drive sustainable growth.
Pricing Details
Premium Plan
$15 USD/user/month
Free trial available for 15 days