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Linear for Salesforce

Create Linear issues from Salesforce cases

Overview

Linear’s Salesforce integration connects customer feedback directly to product development. Capture and track requests, sync customer context, and stay updated on development progress — all from Salesforce.

See How Linear for Salesforce Works

Escalate customer cases to the product team by creating Linear issues or linking existing ones
See up to date Linear issue and project details directly in Salesforce
Automatically update case status when Linear issues are complete, so you can close the loop with customers
Sync Salesforce data including revenue, size, and tier to Linear
Create Triage rules in Linear based on Salesforce case fields to automatically route issues to the right team
Use Linear issue templates to define a consistent intake process

Connect Salesforce and Linear to bring customer-facing teams closer to product and engineering. Customer cases can be escalated to the product team by creating Linear issues or linking to existing ones — without leaving Salesforce. Issue status and priority are surfaced directly in Salesforce and updated in real-time, so you can keep track and close the loop with the customer when issues are completed. Salesforce account data also syncs with Linear. Product teams can view customer requests alongside details like revenue, tier, and company size — helping them prioritize the most impactful product work. • Capture and track product feedback that helps close deals • Keep opportunities moving with direct visibility into development and follow up with prospects as soon as their requests ship • File bugs, submit feature requests, and escalate critical issues to the product team in Linear