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Convoso for Salesforce CTI Adaptor
Seamless Dialing. Stronger Conversations. Built-in Compliance.
- Industries
- Engineering, Construction, & Real EstateFinancial ServicesHealthcare & Life Sciences
- Business Need
- SalesCustomer ServiceIT & Administration
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
The Convoso for Salesforce CTI Adaptor is a cloud-based integration that lets contact center agents seamlessly handle inbound and outbound calls directly within Salesforce, unifying the customer interaction and agent tools into a single experience.
Highlights
Single-Pane Agent Experience Reduces context switching and training time by keeping agents in Salesforce.
Improved Efficiency & Customer Experience Screen pops, automated call logging, and call routing reduce handling times and promote speed-to-lead and first call conversion.
Outbound Dialing and Campaigns Supports predictive, power, and preview dialing - integrated with Salesforce campaigns.
Automated Data Synchronization and Analytics Automatically synchronizes campaign details and call results, or dispositions, into Salesforce objects such as contacts, leads and opportunities.
Compliance Create and manage campaigns with automated federal, state, and internal Do‑Not‑Call (DNC) scrubbing that ensures phone lists comply with regulatory requirements
Provider Details
Convoso is the only outbound revenue acceleration platform built for high-velocity B2C and B2B2C teams to connect faster, convert more leads, and stay compliant. With over a decade of innovation in predictive dialing and workflow automation, we’re trusted by sales-driven organizations to power conversations that convert smarter. Our mission is simple: drive revenue through intelligent outreach while creating frictionless experiences for agents, admins, and customers — all while ensuring every interaction stays compliant. Now, with Convoso for Salesforce, we bring that same power directly into the world’s #1 CRM. Gold Stevie Award for Sales and Customer Service G2 Leader of Enterprise Capterra Shortlist Badge for Auto Dialer Software
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Our pricing model: 1. Monthly per-seat agent & administrator license fees, with volume & term discounts available 2. Monthly long distance fee 3. One-time implementation fee
Licensing of the Convoso Contact Center is required
Convoso Agent Bundle
$20 USD/user/month
Free trial available for 30 days