Salesforce Signature Success Plan

Top Notch Knowledge and Expertise

Since becoming Signature customers, our company has received the best of the best in support and knowledge. We have an expert team of TAMs who support all of our orgs, as well as our internal teams. Their knowledge of all the existing and new tools are second to none, and we can always count on them to have a fast answer and provide us with the best practices to get to where we need to go!

White Glove Service

We've enjoyed Signature Success or a flavor of it since going live in 2018. The TAMs assigned have been extremely helpful navigating to the right support engineers and proactively shepherding our cases to resolution. We know we have our customer champions in the TAM and CSM, bringing any concerns to product teams and always looking for ways to increase our utilization and expand our scope of operations. We feel very closely connected to the core of Salesforce through our Signature Success team.

Licenses are just the beginning!

So, you got Salesforce for your enterprise! Congratulations! Whether you know it or not you didn't just get licenses, you just gained access toa group of talented, dedicated individuals, all with one goal; to help you maximize the ROI of your Salesforce instance. Use them! I have shepherded two Salesforce orgs in my career, and for both orgs, the involvement of the Salesforce Success team was vital to our success.

Salesforce has become a leader in support thanks to Signature

I have been working with Salesforce support since 2003 and leveraged every improvement in support offerings along the way including being an early adopter of Signature. Since we love utilizing new features and pushing the boundaries on scale and security, having dedicated TAMs and a team of DBAs, analysts, developers and architects behind the scenes helping us; improve our implementations, turns, user rollouts, product knowledge, and is critical to gaining as much value from our investment as possible.

Reliable support for our business needs

Signature Success has been an extremely reliable support service for our teams' needs. We receive quick responses on technical questions, proactive communication on support cases, and well-versed meeting follow-ups to help keep all of our stakeholders in the loop. Our TAM is quick to hop on a call when we need help in a pinch, and quick to research our questions when he does not know the answer. It's been a differentiator to have a TAM like ours who is reliable and responsive to all of our requests.

Attentive, Knowledgeable, And extremely Helpful

We added this package at the start of 2023, and it has been a tremendous help. Whether its letting us know new features of upcoming releases, providing resources related to new projects, informing us of best practices, and the bi-weekly touch points to give us a high level overview, the Signature success package is a great addition to our org. In addition to the guidance, they also provide real-time support and assistance with any issues that can come up with rollouts and go-lives within your org to ensure it continues operating smoothly. Overall, Highly recommend.

Great assistance getting us help throughout the system and organization

The Signature Success team has been very helpful getting us the resources we need to succeed as a customer. When we aren't quite sure what to do they are a great help in pointing us in the right direction, or ensuring our needs are followed up on. It is great having someone on your side, joining meetings and providing support however possible!