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Route Mobile Omnichannel app for Salesforce

One app to power all customer conversations directly within Salesforce

Overview

Engage customers in real time, across every channel natively within Salesforce Sales, Service, and Marketing Cloud with the Route Mobile Omnichannel App.

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  • Seamless Customer Communication Manage messaging across channels with ease streamline outreach, improve response times, and simplify everyday communication workflows.

  • Effortless Bulk & Campaign Messaging Send messages to large audiences using campaigns, reports, or lists reach customers instantly without manual effort.

  • Automate Follow-ups and Alerts Set up automated reminders, notifications, and follow-ups keep engagement consistent while reducing repetitive tasks.

  • Unified Conversation Management View all customer interactions in a single thread get complete context and respond faster with better visibility.

  • Engage Across Multiple Channels Connect with customers through SMS, WhatsApp, voice, and more manage all communication from one place.

  • Real-Time Notifications & Quick Replies Stay updated with instant alerts and respond with one click help teams act faster and stay productive.

  • Run Automated Drip Campaigns Plan multi-step messaging journeys nurture leads over time with scheduled, targeted communication.

  • Personalised Messaging at Scale Use templates and data-driven fields to tailor every message deliver relevant communication without extra effort.

Transform customer engagement without leaving Salesforce. Designed for seamless Salesforce integration, this app unifies conversations, workflows, and automation in one powerful interface—no more switching tools. Scale globally with enterprise-grade messaging that ensures reliable, consistent delivery across every market. Leverage AI-driven automation, multilingual support, and real-time insights to boost response rates, streamline operations, and optimise every interaction—no coding required. Smarter engagement. Higher productivity. Consistent customer experiences—all within Salesforce.

Categories

Business Needs
Sales
Productivity
Marketing
Industries
Financial Services
Retail
Travel, Transportation, & Hospitality
Personas
Consultant
Marketer
Sales Representative / Manager
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile