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Route Mobile Omnichannel app for Salesforce

By Route Mobile Ltd

One app to power all customer conversations directly within Salesforce

No Ratings
$17   USD/user/month
Industries
Financial Services
Retail
Travel, Transportation, & Hospitality
Business Need
Sales
Productivity
Marketing
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Health Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Engage customers in real time, across every channel natively within Salesforce Sales, Service, and Marketing Cloud with the Route Mobile Omnichannel App.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Health Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Proximus Global Omnichannel Communication/1.1 1.1.0
Listed On
07/17/2026
Latest Release
07/17/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 2
Custom Apps: 1
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
Arabic
English
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/03/2025

Additional Details

Transform customer engagement without leaving Salesforce. Designed for seamless Salesforce integration, this app unifies conversations, workflows, and automation in one powerful interface—no more switching tools. Scale globally with enterprise-grade messaging that ensures reliable, consistent delivery across every market. Leverage AI-driven automation, multilingual support, and real-time insights to boost response rates, streamline operations, and optimise every interaction—no coding required. Smarter engagement. Higher productivity. Consistent customer experiences—all within Salesforce.

Need help?

Route Mobile Ltd

Mumbai

Experience excellent implementation and go-live experience with the help of our highly skilled and customer first implementation team.

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