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Proactive Service Intelligence with Data Cloud | Tableau Accelerator

Increase customer satisfaction and NPS with a 360 view of your customer.

Overview

Atrium's Salesforce Data Cloud Accelerator for Service Analytics unifies customer data for a holistic Customer 360 view, enabling quick case resolution in Service Cloud, increasing agent productivity, all while improving customer satisfaction and NPS.

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See How Proactive Service Intelligence with Data Cloud | Tableau Accelerator Works

  • Get 360 customer visibility

  • Decrease case resolution time

  • Improve CSAT and NPS

Answer Key Business Questions Which support cases are the highest priority at a glance? What website pages have a customer visited, how much have they spent (and on what types of services or products), their current and historic NPS and CSAT, and other key points in their journey? What was a customer doing or viewing on the website when they opened a case? How many cases has a customer opened and how quickly have they been resolved in the past? Who is my customer? (E.g., where do they live, how old are they, and how can I contact them?) How satisfied has this customer been with their past service experiences? How much has the customer spent with us, and on what, each month over the last six months? Monitor and Improve KPIs Number of cases by customer and speed of resolution Historic website activity by the customer, as well as key touchpoints Insight into historic customer purchases, as well as revenue generated by customer Case information such as customer website activity during case creation

Categories

Business Needs
Analytics
Data Visualization
Industries
High Tech
Manufacturing
Retail
Personas
Data Professional
Executive
Service Agent / Supervisor

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Data Cloud
Tableau
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Financial Services Cloud
Supported Languages
English

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