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Proactive Service Intelligence with Data Cloud | Tableau Accelerator

By Atrium

Increase customer satisfaction and NPS with a 360 view of your customer.

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Free

Never requires payment

Pricing Details

Industries: High Tech
Manufacturing
Retail

Business Need: Analytics
Data Visualization

Requires: Service Cloud
Data Cloud
Tableau

Compatible With: Sales Cloud
Financial Services Cloud

More Details

Atrium's Salesforce Data Cloud Accelerator for Service Analytics unifies customer data for a holistic Customer 360 view, enabling quick case resolution in Service Cloud, increasing agent productivity, all while improving customer satisfaction and NPS.

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud
Data Cloud
Tableau

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Financial Services Cloud

Additional Requirements

License or trial of Tableau

App Details

Version: Salesforce Data Cloud Service Accelerator
Listed On: 08/23/2023

Languages: English

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Answer Key Business Questions Which support cases are the highest priority at a glance? What website pages have a customer visited, how much have they spent (and on what types of services or products), their current and historic NPS and CSAT, and other key points in their journey? What was a customer doing or viewing on the website when they opened a case? How many cases has a customer opened and how quickly have they been resolved in the past? Who is my customer? (E.g., where do they live, how old are they, and how can I contact them?) How satisfied has this customer been with their past service experiences? How much has the customer spent with us, and on what, each month over the last six months? Monitor and Improve KPIs Number of cases by customer and speed of resolution Historic website activity by the customer, as well as key touchpoints Insight into historic customer purchases, as well as revenue generated by customer Case information such as customer website activity during case creation

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