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Proactive Service Intelligence with Data Cloud | Tableau Accelerator

By Atrium

Increase customer satisfaction and NPS with a 360 view of your customer.

No Ratings
Free  

Never requires payment

Industries
High Tech
Manufacturing
Retail
Business Need
Analytics
Data Visualization
Requires
Service Cloud
Data Cloud
Tableau
Compatible With
Sales Cloud
Financial Services Cloud

Atrium's Salesforce Data Cloud Accelerator for Service Analytics unifies customer data for a holistic Customer 360 view, enabling quick case resolution in Service Cloud, increasing agent productivity, all while improving customer satisfaction and NPS.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Data Cloud
Tableau
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Financial Services Cloud
Additional Requirements
License or trial of Tableau

App Details

Version
Salesforce Data Cloud Service Accelerator
Listed On
08/23/2023
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Answer Key Business Questions Which support cases are the highest priority at a glance? What website pages have a customer visited, how much have they spent (and on what types of services or products), their current and historic NPS and CSAT, and other key points in their journey? What was a customer doing or viewing on the website when they opened a case? How many cases has a customer opened and how quickly have they been resolved in the past? Who is my customer? (E.g., where do they live, how old are they, and how can I contact them?) How satisfied has this customer been with their past service experiences? How much has the customer spent with us, and on what, each month over the last six months? Monitor and Improve KPIs Number of cases by customer and speed of resolution Historic website activity by the customer, as well as key touchpoints Insight into historic customer purchases, as well as revenue generated by customer Case information such as customer website activity during case creation

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Atrium

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