Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Verbis Multilingual Agentforce Case & Messaging with AI Translation
AI designed to assist agents in communicating with multilingual clients.
- Industries
- Horizontal Product
- Business Need
- Customer ServiceAgent ProductivityCase Management
- Requires
- Agentforce
- AppExchange Partner Products
- Compatible With
- Sales CloudService CloudMarketing Cloud Growth
To infuse AI into the translation and localization process, a model that supports human agents through "Agentic AI" can be designed. This model leverages AI capabilities to enhance human efficiency and effectiveness in the support process.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Agentforce
- AppExchange Partner ProductsTo use this solution, you need this AppExchange partner product.
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService CloudMarketing Cloud Growth
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Verbis Agentforce/Winter 2025 1.4.1
- Listed On
- 01/16/2026
- Latest Release
- 01/16/2026
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpAgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsAgentforceManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 0Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 1App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
To infuse AI into the translation and localization process effectively, an "Agentic AI" model can be designed to enhance human agent efficiency and effectiveness. Here’s a streamlined formulation: Real-Time Translation Assistance AI Model: Implement NLP models that provide real-time translation suggestions, learning from ongoing translations to boost accuracy and contextual understanding. Agent Actions: Agents review AI suggestions, adjust as necessary, and give feedback to enhance the AI's learning. Contextual Understanding and Localization AI Model: AI analyzes cultural and contextual elements to ensure translations are linguistically accurate and culturally fitting. Agent Actions: Agents use AI insights to decide on appropriate phraseology and style. Workflow Optimization AI Model: AI predicts and prioritizes tasks based on urgency and the agent’s expertise, aiding in workflow management. Agent Actions: Agents focus on prioritized tasks, improving productivity. Quality Control AI Model: AI tools check translations for consistency and grammar adherence. Agent Actions: Agents review translations and refine outputs based on AI reports.
Need help?
Venizum Marketing Technology AB
Stockholm, Sweden
Instal Verbis trial, and we will contact you within 24 h to assist you with your configuration and additional package if its required.