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DaVinci Toolkit for Avaya & Salesforce Voice

By AMC Technology

Accelerate Your On-Prem AI Adoption With the DaVinci Toolkit

No Ratings
$27   USD/user/month

Discounts available for nonprofits

Industries
Healthcare & Life Sciences
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Agent Productivity
Integration
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

The DaVinci Toolkit orchestrates real-time transcription for your Salesforce Voice environment, empowering your team with Einstein, voice controls, and use cases such as call summaries, translation, next-best-action, and sentiment analysis.

  • DaVinci Toolkit: Your Roadmap, Your Rules, Your Data

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
CCaaS & Phone Systems: Avaya Operating System: -Windows Server 2019/2022 HTML5-compatible browser - Chrome - Edge - Firefox

App Details

Version
AMCServiceCloudVoice/ver 1.7 1.7.0
Listed On
02/17/2025
Latest Release
07/11/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 5
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/11/2023

Additional Details

The DaVinci Toolkit for Avaya & Salesforce Voice enhances your contact center by bringing real-time transcription and intelligence directly into your voice interactions. It bridges Avaya telephony with Salesforce Voice, delivering seamless integration without disrupting your existing setup. With the DaVinci Toolkit, your team can: - Leverage real-time transcription to power automation and live guidance - Activate Einstein for smarter recommendations and next best actions - Auto-generate call summaries to reduce post-call work and improve consistency - Support multilingual conversations through real-time translation - Monitor customer mood with sentiment analysis for better engagement - Use voice commands to streamline workflows and reduce manual effort Designed for flexibility and scale, the toolkit supports a wide range of AI and automation use cases, helping teams work faster, deliver better service, and respond more intelligently to customer needs.

Need help?

AMC Technology

Richmond, VA, USA

Hear from DaVinci's team of experts, comprehensive knowledge-based articles, and training documents. Once onboarded, ticket logging is made easy in our Customer Portal. https://www.amctechnology.com/support/

Support Phone+18003904866
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