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DaVinci Toolkit for Avaya & Salesforce Voice

Accelerate Your On-Prem AI Adoption With the DaVinci Toolkit

Overview

The DaVinci Toolkit orchestrates real-time transcription for your Salesforce Voice environment, empowering your team with Einstein, voice controls, and use cases such as call summaries, translation, next-best-action, and sentiment analysis.

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See How DaVinci Toolkit for Avaya & Salesforce Voice Works

  • Access to AI Features: Utilize the power of Einstein to enhance use cases such as call summaries, next best actions, and sentiment analysis through DaVinci orchestration.

  • Customization & Professional Services: Tailor workflows, integrations, and user experiences with DaVinci’s flexible toolkit. Expert support ensures seamless implementation and ongoing optimization to meet your unique business needs.

  • Workflow Automation: Automate repetitive tasks and trigger specific actions across Avaya and Salesforce, enhancing efficiency and reducing manual work.

  • Real-Time Screen Pops: Display relevant customer information instantly during calls, empowering agents to tailor conversations and boost personalization.

  • Advanced Reporting and Analytics: Gain actionable insights with consolidated reports spanning both platforms, enabling supervisors to make data-driven decisions to optimize performance.

  • Multichannel Interaction Management: Manage, prioritize, and route customer inquiries efficiently across various channels to improve response times and service quality.

  • Communication Integration: Seamlessly integrate voice calls, emails, and chat, ensuring all communication channels are logged and accessible in the CRM.

The DaVinci Toolkit for Avaya & Salesforce Voice enhances your contact center by bringing real-time transcription and intelligence directly into your voice interactions. It bridges Avaya telephony with Salesforce Voice, delivering seamless integration without disrupting your existing setup. With the DaVinci Toolkit, your team can: - Leverage real-time transcription to power automation and live guidance - Activate Einstein for smarter recommendations and next best actions - Auto-generate call summaries to reduce post-call work and improve consistency - Support multilingual conversations through real-time translation - Monitor customer mood with sentiment analysis for better engagement - Use voice commands to streamline workflows and reduce manual effort Designed for flexibility and scale, the toolkit supports a wide range of AI and automation use cases, helping teams work faster, deliver better service, and respond more intelligently to customer needs.

Categories

Business Needs
Customer Service
Agent Productivity
Integration
Industries
Healthcare & Life Sciences
Retail
Travel, Transportation, & Hospitality
Personas
Architect
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder

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