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Case Tracer
Optimize Case Management with Case Tracer: Track, Prioritize, Merge Cases!
- Industries
- High TechManufacturingProfessional Services
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.
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Worst experience occured after installing this app
All our limits exceeded and our service team got effected. Never try to install this in production.
We regret to hear about your experience. It appears that the post-installation steps might not have been followed correctly. For detailed guidance, please refer to the “Installation Guide” and the “User Manual of Case Tracer” available under "Resources & Documentation": https://appexchange.salesforce.com/appxListingDetail?listingId=950d2bf8-aa42-49b0-92ff-1d1ab1fc5321&channel=recommended&tab=d Please note that while our app is free, it does have some limitations. These include limited access to track a case, the ability to merge up to three Case records, and restrictions on saving changes to the "Case Tracer Setup." If you need further assistance, please feel free to reach out to our support team. We are here to help.