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Case Tracer
Optimize Case Management with Case Tracer: Track, Prioritize, Merge Cases!
- Industries
- High TechManufacturingProfessional Services
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.
Highlights
SESSION TIMER: ✅ Tracks the time spent by agents on individual case records ✅ Timer starts and stops based on user interactions and case status changes
RECOMMENDED RESPONSE TIME: ✅ Monitors the time taken to initiate action on case records ✅ Automatically starts based on user interactions, community portal activity, or case updates ✅ Configurable timer stages and criteria for automatic start/stop
CASE MATCHING & CASE MERGING: ✅ Identifies and merges duplicate case records for streamlined data management
CASE TRACER HISTORY TRACKING: ✅ Tracks changes in case history for enhanced visibility ✅ Automatically creates history tracking records for standard or custom fields
UTILITY BAR: ✅ Provides a simplified interface for case tracking within Salesforce ✅ Visualizes ongoing staged cases, owned cases, and queues for agents and support team managers
Provider Details
BJIT Group
H-2275, 2279, Panchkula, Satarkul, Badda, Dhaka
Pricing Details
Free
You can fully use this solution without payment.