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Case Tracer
Optimize Case Management with Case Tracer: Track, Prioritize, Merge Cases!
- Industries
- High TechManufacturingProfessional Services
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.