GuJo Consulting. Salesforce Service Cloud with Agentforce

We engaged GuJo Consulting with a clear objective: to significantly improve our support speed and consistency, while also managing costs effectively amidst our rapid client base expansion. We were particularly enthusiastic about the potential of Agentforce when it was released last year, seeing it as a critical tool to achieve these goals. Our decision to partner with GuJo was straightforward. Their deep experience with Salesforce Service Cloud was evident, and their genuine excitement for Agentforce perfectly matched our own. They quickly demonstrated that they understood our vision and were the right advisors for this journey. What truly impressed us was GuJo's pragmatic and grounded approach. They didn't oversell the advanced capabilities of AI, instead, they focused on building a solid foundation. They dedicated time to helping us clean our data, establish enhanced messaging channels, and meticulously build out our knowledge base. This foundational work has had a tangible positive impact, significantly improving operations for all our employees. We've since successfully launched Agentforce Service Agent with a focused set of key features, and we're excited to continue building out its capabilities. Throughout this process, GuJo has been exceptionally supportive and fully engaged with all our teams. Their communication has been effortless, contributing to a remarkably smooth launch. We're already looking forward to our next project with them, specifically developing a new SDR Agent.

We selected GuJo for their experience with contact centres and they connected really well with our Sales team, understanding how busy it was for us and working around our schedules. We implemented Einstein Sales and they assisted us with understanding how AI is being used to transform our industry. We enjoyed working with Gus and we recommend GuJo.

Gus and Joe helped us to understand the features available from Salesforce Einstein for Service Cloud. We have implemented the Predictive and Generative Services and our CS team are saving so much time. Gus and Joe explained everything in a way that was easy to understand and they are always available to help answer any queries we have.

Gus and Joe automated helped us to automate multiple stages of our Sales process with SMS and Emails going to clients automatically and at the correct time. We also have some predictive AI helping us score our leads and focus our sales reps. Our sales reps have saved 1 to 2 hours each in daily admin.

GuJo advised us on our renewal options alongside our AE from Salesforce. They created a contact centre strategy for us, which then helped us to select the correct products. We are looking forward to rolling out our new strategy.

We expandes our chat services to a new office. Support and training was excellent. Thanks to Gus and Joe

GuJo help us with ongoing support. We needed regularly add new products and update pricing for the next year. They have taken time to get to know us over the years and the team keeps up to date on our business and products without us asking. We like to work with them as we don't have to explain our business too much an dthey get the work done quickly. Thanks to Joe and Gus

We reached the limits on our Salesforce Data Storage and had potential costs of up to 30kUSD per year to continue as we were. Gujo reviewed our usage and helped us archive our data. They also recommended some changes to how we store our data and attachments and we are now using a lot less storage space. Thanks to Gus who was super helpful and flexible.

Easy to work with, great documentation and training support for existing admins.

We highly recommend GuJo for Salesforce Admin Assist program. They implemented all recommendations from our security audit, helping us set up new profiles and roles and sharing. They provided comprehensive training for our admin, equipping him with the skills needed to manage future support independently. GuJo delivered exceptional service and value for the price paid.