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Optimized Case Assignment

By Wissen Infotech

Optimized Case Assignment

Free  

Never requires payment

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Business Need
Productivity
Customer Service
Collaboration
Requires
Service Cloud
Compatible With
Service Cloud

The system optimizes resource allocation by assigning cases based on origin, priority, and shift for prompt resolution. It ensures efficient communication and resolution through automated notifications and escalations for complex or urgent cases.

  • Demo on Optimized Case Management

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Case Management/May 2024 1.0.0
Listed On
05/30/2024
Latest Release
05/30/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 8
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/29/2024

Additional Details

The system optimizes resource allocation by assigning cases based on origin, priority, and shift for prompt resolution. It ensures efficient communication and resolution through automated notifications and escalations for complex or urgent cases.

Need help?

Wissen Infotech

2325 Parklawn Drive Suite G Waukesha, Wisconsin

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