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RingCentral RingCX｜Salesforce Voice BYOT | Contact Center | Live Transcription
Power the future of customer engagement
Starting at $1 USD/user/month
- Requires
- Service Cloud
- Compatible With
- Sales CloudService Cloud
RingCentral RingCX for Salesforce Voice brings robust telephony service to your Omni-Channel to increase agent productivity, providing intelligent voice queuing & routing, IVR integration, live transcription and more!
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Showing 2 of 2 Reviews
RingCentral Adoption
We recently adopted RingCentral and had a very good experience throughout the process. The implementation was smooth, and the RingCX integration with Salesforce has made it easier for our team to manage calls and stay organized within one platform. Features like live transcription have also been helpful for capturing details and improving follow-up. Even when we had a few follow-up questions after deployment, Abigail was very supportive and responsive, taking the time to assist us and ensure we were set up for success. Overall, the experience has been reliable and positive, and RingCentral has been a valuable addition for our team.
Good contact center solution
We’ve had a really good experience using the RingCentral RingCX integration with Salesforce. It connects voice directly into Salesforce in a way that makes day-to-day work much easier, without requiring much setup or complex configuration. Calls are generally smooth, and the live transcription feature is especially helpful for capturing details quickly and improving follow-ups. Overall, it’s been reliable and has helped our team stay more organized and efficient since everything is managed inside Salesforce with the help of RingCentral. If there’s one area for improvement, it would be a bit more flexibility in reporting and call analytics within Salesforce, as well as occasional enhancements to transcription accuracy in noisier call environments.
Hey Hussnain, thank you for your awesome feedback! We are thrilled that our Salesforce integration is making your daily operations smoother and that your team is finding real value in the live transcription for follow-ups. Hearing that the live transcription is already helping with your follow-ups—that context at a glance is exactly what the new Agent Assist nodes were designed for. If you are ever interested in sharing more about your experience, please continue to communicate with the Review Team via email. We look forward to continuing to help you and your team stay organized and efficient!
Hey Rishabh, we are thrilled that your adoption of RingCentral and RingCX has been such a positive experience. It is great that the Salesforce integration and live transcription already help your team stay organized and capture those critical patient or client details. We are proud to hear about the support you received from Abigail. We know that the days following a deployment are important, and we are glad she was there to ensure you felt prepared for long-term success. We will certainly pass your kind words along to her! If you are ever interested in sharing more about your experience, please continue to communicate with the Review Team via email. Thank you for choosing RingCentral to power your team's communications. We look forward to continuing to empower you and your business!