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Akita
Customer Success for Any Company
- Industries
- Horizontal ProductHigh TechProfessional Services
- Business Need
- SalesCustomer ServiceMarketing
- Requires
- Sales Cloud
- Compatible With
- Sales Cloud
Akita is the Customer Success Platform designed with Salesforce users in mind. A solution that easily centralizes all of your key customer data, Akita adds insights about customer health, churn risk, and potential growth to your Salesforce records.
Highlights
Create custom health scores, KPIs, and engagement metrics in Akita and share them with your whole team inside Salesforce!
Identify at-risk customers and trigger tasks for your team inside Salesforce.
Automatically identify potential expansion opportunities and create a fresh sales pipeline for your team in Salesforce.
Provider Details
Akita turns your account and customer success managers into superstars; giving them the tools they need to retain, nurture, and grow your customer base. We connect in seconds to the applications you use everyday, the leaders in CRM, billing, project management, marketing, email and customer service. Akita then provides your team with: * A 360-degree view of each customer, * Intelligent customer alerts (good news and bad!), * Customizable account scoring, * Real-time usage and activity reports, and * Powerful customer segmentation. The free Salesforce add-on for Akita brings your Salesforce customer data into the apps you use every day. Akita fits seamlessly into your existing workflow and requires no IT involvement to set up. Say hello to Akita and say goodbye to unhappy customers.
Pricing Details
You can fully use this solution without payment.