Freshdesk for Salesforce
View and reply to Freshdesk tickets from Salesforce
Overview
Freshdesk is a cloud-based customer support software that offers a unified workspace for managing, prioritizing, and resolving tickets. Freshdesk for Salesforce allows Salesforce users to view and respond to Freshdesk tickets from within Salesforce
View real-time updates of Freshdesk tickets from Salesforce
Configure relevant fields that users need to view on Salesforce
The integration lets you 1. View and manage Freshdesk tickets inside Salesforce for contacts and accounts. 2. Create Freshdesk tickets and update them, including being able to add public or private notes and notify agents. 3. Configure which Salesforce users can view and edit Freshdesk tickets from Salesforce
Categories
- Business Needs
- Customer ServiceCollaboration
- Industries
- Horizontal Product
- Personas
- AdministratorSales Representative / ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyManaged PackageLightning App Builder