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Freshdesk for Salesforce
View and reply to Freshdesk tickets from Salesforce
- Industries
- Horizontal Product
- Business Need
- Customer ServiceCollaboration
- Requires
- Sales Cloud
- Compatible With
- Sales CloudService Cloud
Freshdesk is a cloud-based customer support software that offers a unified workspace for managing, prioritizing, and resolving tickets. Freshdesk for Salesforce allows Salesforce users to view and respond to Freshdesk tickets from within Salesforce
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Looks good in theory, but in practice the information in the setup guide is insufficient
Looks good in theory, but in practice the information in the setup guide is insufficient and there is no guidance on how it should be used. I will change this review if I can get the app working