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Freshdesk for Salesforce

View and reply to Freshdesk tickets from Salesforce

Free  

Never requires payment

Industries
Horizontal Product
Business Need
Customer Service
Collaboration
Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud

Freshdesk is a cloud-based customer support software that offers a unified workspace for managing, prioritizing, and resolving tickets. Freshdesk for Salesforce allows Salesforce users to view and respond to Freshdesk tickets from within Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Freshdesk/1.74 1.74.0
Listed On
07/15/2025
Latest Release
07/03/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 3
Custom Apps: 0
Lightning Components
Global: 9
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.65.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/07/2025

Additional Details

The integration lets you 1. View and manage Freshdesk tickets inside Salesforce for contacts and accounts. 2. Create Freshdesk tickets and update them, including being able to add public or private notes and notify agents. 3. Configure which Salesforce users can view and edit Freshdesk tickets from Salesforce

Need help?

Freshworks

San Francisco, California, USA

For more details on how to install the app, please refer to this document - https://support.freshdesk.com/en/support/solutions/articles/50000009978

Support Phone+1 (855) 747 6767
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