Outlook, Gmail - Calendar & Email Sync, Sidebar, AI Meeting Prep & Transcription

So so product and poor customer service

We initially signed up with Cirrus a couple of years ago due to some gaps in functionality with Salesforce Inbox. However, we have found little value from the product. Then we got an email about our upcoming renewal 15 days prior to renewal but then told we could not adjust license count or cancel as that required 30 days notice. Then why would you not send any reminders until 15 days out, just poor form. We have never heard from any customer support or CSM for our account about our renewal. We tried to work with their customer service but they would not budge or make any adjustments, they seemed to worry more about collecting their money which was really not that much in our case than working in good faith with their customer. Just a warning if you are looking for a customer service friendly organization with good support then Cirrus is not it. I would NOT recommend them.

Unresponsive Support and Disorganized Interface

I had high hopes for Cirrus Insight, but my experience has been disappointing. The app, designed to streamline workflow and integrate with Salesforce and Gmail, is marred by critical issues. The support and sales teams are unresponsive and disorganized. My inquiries often received delayed responses or no reply at all, making it frustrating to resolve issues. When the team did respond, their assistance was unhelpful and inconsistent, reflecting a lack of internal coordination. The product itself is equally problematic. The user interface is cluttered and unintuitive, making navigation difficult. Essential functions are buried under multiple layers of menus, and the overall design lacks coherence. In summary, Cirrus Insight has been a disappointing experience due to an unresponsive and disorganized support team, combined with a disorganized and buggy product. I cannot recommend this app to anyone seeking a reliable and efficient workflow integration tool. Save yourself the frustration and look elsewhere.

Scammers

Bought a perpetual license and they unilateraly, with zero notice, cancelled it to force me on monthly payments. They refuse to honour the perpetual license. Be warned this firm puts your firm at significant risk of cost excelation and serviice termination.

Salesforce is a Gift

What a way to consolidate all of the information we have on file. With the click of a button, there it is. I'm still new to SF, but I have been using it for a month now! Can't wait to get better with time and see what new advancements SF will make! ***** 5 stars from me

Support experience was excellent

I ran into some issues during the integration process -- if there's an existing association between the Cirrus Insight user and some org Id, it can prevent it from being replaced, without much feedback from the UI that this is happening. Using the support chat, the first person to respond quickly identified the 'existing configuration issue', then offered to meet for a screenshare in the same session. While in that meeting, someone with the ability to make changes necessary for resolution was able to join. They made the change, we tested, and the issue was resolved. The handoff between members of the support team was surprisingly fast and effective. I appreciate the help, and recommend the tool as a result.

The Engineer was quick in making the arrangements

The overall experience with the support team was great. Upon sharing my query, the engineer made all the arrangements and ensure that my account syncs correctly with my mailbox and calendar.

Can always count on their Customer Service team!

Our company has been using Cirrus for 2 years now and it's been a great experience. As with most things, issues can arise but it's so comforting to know that I can chat with their team and get help and answers to my questions immediately. Our company recently switched from Gsuite tenant to Microsoft and they were very helpful with the transition.

Improved Productivity

I like that this app saves me time I would spend documenting written exchange by just a one-click sync.

Really Helpful tool as SFDC give no good solution.

I was a user of another CRM at my last position and had a workflow to keep my deals in play and continuous follow up. When I had to start using Salesforce I quickly found out that the simplest workflows do not exist. Example, setting a follow on an email for 2 or 3 days out to follow up if you have not heard anything back. You would think that this would be basic for a CRM, but isn't. Another reason if I had to choose I would never use SFDC. Glad to see Cirrus Insights has this. It also has many more very useful things that it does and I highly recommend it.

Exactly what we were looking for

Used/tried quite a few but this is by far the best app for logging email to SF. Simple to configure, great support when needed as well.