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Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer

By Genesys

This integration reaches end of life on 2/28/28. Contact your Genesys AE.

Starting at $15   USD/user/month
Try It
Business Need
Telephony
Requires
Sales Cloud
Compatible With
Service Cloud

Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.

  • Supercharge support with Genesys Cloud CX and Salesforce

Highlights

Simplified deployment and maintenance: A pre-packaged, cloud-based integration that is easily deployed by everyday admins or non-developers with powerful features that work instantly so you can get your agents up and running in minutes.

Boost agent productivity and customer satisfaction: Provide updates on the status of cases first through a self-service chatbot or voicebot. Or, if human support is needed, route interactions to an agent with full customer, case and historical context.

Limitless extension: Combining strength with strength, IT designs how to best unify the desktop, routing, orchestration and automation capabilities of both platforms using no-code tools, open APIs, the Genesys Cloud for Salesforce SDK and other dev tools.

Provider Details

Genesys
Menlo Park, CA, USA
Website
Email
Phone
1.888.GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Pricing Details

Tiered pricing details - https://www.genesys.com/pricing

Default Plan

$15 USD/user/month

Lowest Starting Price

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