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Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
This integration reaches end of life on 2/28/28. Contact your Genesys AE.
Starting at $15 USD/user/month
- Business Need
- Telephony
- Requires
- Sales Cloud
- Compatible With
- Service Cloud
Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.