Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
This integration reaches end of life on 2/28/28. Contact your Genesys AE.
Package Components
Everything in the package.
- Code246
- Custom Permissions2
- Fields164
- Objects33
- Pages31
- Permission Sets2
- Resources112
Additional Requirements
To use Genesys Cloud for Salesforce, purchase appropriate licenses for Genesys Cloud, configure Genesys Cloud permissions and configure Salesforce to display the softphone.