Clean Suite for CRM: Premium Address Validation & Data Cleansing

Had high hopes...

I'd hoped to implement Clean Suite after our system go-live, but our consultants were not able to get the address autofill/verification to work on our basic Contact object - Visualforce pages. The bulk of our new data comes in through Form Assembly forms, and we didn't get that far because of the issues with the basic integration.

A good partner for ensuring address integrity

I implemented this app in custom VF pages in a service cloud console. We work mainly with US data and interface it to a back end legacy ERP/shipping integration. This required various tweaks such as forcing address capitalization and limiting address line length, setting the minimum number of keystrokes before auto-complete fires, and adding descriptions for country codes - all of which MelissaData was happy to provide as options for us. During the development cycle their application developer was available for troubleshooting and the account executive was in touch often (without being pushy!) during our trial period. Since go-live, their experts have been able to continue to assist with quirky issues such as handling Puerto Rico addresses. I'd recommend this highly to folks facing similar challenges with their address data.

Excellent Product. Exceptional Customer Service.

First, let me say that we looked at a number of packages similar to this app and based upon previous experiences using other MelissaData products, we opted to integrate this app within our salesforce installation. Installation was a cinch. Implementation was a bit of a challenge. Because we use an extensive number of custom fields in our implementation, it wasn't a simple out of the box setup. However, I cannot even begin to compliment the customer service team enough for the thoroughness and responsiveness to my extensive list of questions. One tech support / customer support rep walked me through every aspect of the installation, emailed me screen shots, showed me where to find code within my salesforce installation, and even how to force a batch cleanup to run. Although this may sound rather complicated, it truly wasn't based upon the assistance I received. These folks were amazing. I love the personate functionality to keep my records clean if I'm creating a new record and want to resolve any discrepancies immediately. However, I have also used the batch update feature that worked like a charm. Approximately 10,000 records were cleaned within a matter of minutes. I also HIGHLY RECOMMEND the express entry setup. I love how it pulls in real time address data while you are populating the fields. Finally, the price that you pay is a real value. Yes, the investment is $20. You get 10,000 address lookups. Other companies are charging hundreds and hundreds of dollars. This is a really great deal. You can't expect to purchase any type of software that verifies addresses and expect it to be a one time expenditure. Bottom line -- if you are looking for address verification software, choose MelissaData. You can't go wrong with the price, the customer service, and the overall product. Great experience here!

Cost quoted quite misleading

I just installed this app last week and noted on the appexchange listing the cost is a "one off" of $19.95 per company. On install I received a welcome email mentioning that I will get 1000 free credits with your service but that after that I need to purchase them? This isn't then a one off cost. This needs to be stated somewhere on the listing please.