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PhoneMondo - cloud CTI callerID notifications plus reports and statistics

By Scavix Software GmbH & Co. KG

Save time and money: phone call notification and analysis optimized

Starting at €14.9   EUR/company/month
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Business Need
Sales Productivity
Telephony
Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Instantly see on the first ring who is calling you. PhoneMondo is a cloud based CTI solution that connects to nearly any phone systems using Tapi drivers delivered by the phone system manufacturer or any Android 4+ device.

  • PhoneMondo introduction

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Needs - 1st party Tapi drivers from PBX manufacturer installed on one Windows machine connected to PBX and PhoneMondo cloud system - or any Android phone - or Asterisk, sipgate, Placetel, Webex or other phone system that supports web hooks

App Details

Version
PhoneMondo/1.9 1.9.0
Listed On
07/09/2015
Latest Release
01/19/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 1
Custom Apps: 2
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.9.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/13/2022

Additional Details

Instantly see on the first ring who is calling you. PhoneMondo is a cloud based CTI solution that connects to nearly any phone systems using Tapi drivers delivered by the phone system manufacturer and any Android 4.x phone. It queries Salesforce and other data sources for additional information about the caller. Seamless integration of CTI telephony into Salesforce, incl. Click-To-Call, Contact pop-up, manual phone dialing, adding notes to phone calls and using the powerful Salesforce report engine to analyse calls incl. call results, duration, etc. Click to dial functionality: save time and never misdial phone numbers again Immediate display of contact info: see who calls you before you take the call Display of memo sheet: enter your notes during the phone call Seamlessly integrate telephony features into Salesforce Archive phone calls instantly: Tracks all your calls in Salesforce Activity log, even when your browser is not open. PhoneMondo portal shows extended call statistics with valuable information about your phone usage like success rate, average wait time, heatmaps of calls per hour, ... and many more.

Need help?

Scavix Software GmbH & Co. KG

Oetzen, Germany

Free Basic subscription includes support via FAQ and email. Paid Professional Subscription also includes support via phone and remote desktop.

Support Phone+49 581 20889652
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