Xceede Solutions

Xceede currently supports our Salesforce environment utilizing a tool they developed, where we can collectively track and manage all support and enhancement requests, along with any solutions being implemented. We have full transparency with work being performed and associated Release schedules.

Our Americas Customer Support team were utilizing different systems and approaches to manage customer inquiries. With the help of Xceede, we implemented Service Cloud® to allow all customer facing teams to track issues and collaborate across departments to resolve them. We now have one system where we can see the entire customer profile along with any unresolved issues.

As part of our Digital Transformation roadmap, one of our immediate goals was to ensure our entire Americas region utilizes the same Salesforce environment. Xceede was instrumental in transitioning some of our country level organizations without any loss of functionality and data. The team completed this complex migration under the established deadline with a sharp focus towards user adoption and training. We truly appreciate Xceede's white glove approach.

The Americas region hired Xceede because of their unique combination of Salesforce expertise and experience in the Consumer Products (specifically the haircare category). We worked closely to implement Sales Cloud®, Service Cloud®, and Tableau® across the Americas region for our Sales organization. We took an MVP iterative approach to rolling out much needed functionality and maintain focus on user adoption and training. We deeply appreciate Xceede's white glove service methodology.

Xceede played an integral role in defining our Americas Digital Transformation priorities for the year. With the help of Xceede's expertise of the Salesforce Platform™, we were able to define and present our business cases for the various workstreams to Senior Leadership. We also worked together to establish a successful Program Governance model for the Americas region.

Given that Polarity has several warehouses, we needed an easy way to review our current product inventory levels. Xceede was able to implement a solution where information from our different logistics providers and Sales channels (distributors) are imported into Salesforce. We can now better plan our inventory levels to ensure we don't miss any Revenue opportunities from products being out of stock.

Xceede provides us with ongoing support for our various solutions on Salesforce. They have an established process where we log tickets in their helpdesk, review items when needed, and approve any updates before deployment.

Xceede takes a management consulting approach to assess client needs and develop solutions. From an outcome perspective, Xceede was able to help us further enhance our royalty reporting system, which also tracks our customers, creator base, and quarterly payouts based on intellectual property performance. We have had a very collaborative and beneficial relationship for some time.