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Empolis Industrial Knowledge for Salesforce®

By Empolis Information Management GmbH

Measurably better service thanks to intelligent knowledge management

Starting at €9.5 EUR/user/month

Pricing Details

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Business Need: Customer Service
Field Service
Agent Productivity

Requires: Sales Cloud
Service Cloud
Platform Cloud

Compatible With: Sales Cloud
Service Cloud
Experience Cloud

More Details

Empolis Industrial Knowledge is an AI-based portal in your Service Cloud, helping support agents to quickly identify the right solution for complex customer cases and thereby sustainably increase customer satisfaction.

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud
Service Cloud
Platform Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud
Experience Cloud

Salesforce Editions: Enterprise
Unlimited
Force.com

App Details

Version: EmpolisServiceExpress/Summer 2026 1 3.113.0
Listed On: 06/29/2015
Latest Release: 07/28/2026

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 11
Custom Tabs: 3
Custom Apps: 1

Lightning Components: Global: 8
App Builder: 0
Community Builder: 0

Languages: English
German

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

3.20.0

Last Reviewed Date

12/20/2021

Additional Details

Empolis Industrial Knowledge for Salesforce enhances your Service Cloud with valuable service expertise, helping your agents solve customer cases more quickly and efficiently. Within the integrated sidebar, employees easily access intelligent search functions or decision trees. With digitalized expert knowledge at hand, they are simply guided to solutions for complex problems. By adding Empolis Industrial Knowledge to your service portal, your customer service is not only substantially improved, but it also becomes a job to work with. The intelligent extension provides access to all information within your service organization in just a few clicks. Decision trees and semantic search make troubleshooting extremely fast and optimize the first fix rate. This results in 31% shorter processing times and 43% fewer escalations to 2nd level support. Deliver better customer service with the all-in-one intelligent knowledge platform Empolis Industrial Knowledge.

Need help?

Empolis Information Management GmbH

67657 Kaiserslautern, Germany

Standard support includes workdays 8am through 5pm CET. Premium support including 24/7/365 is available on request.

Support Phone+49 (631) 68037-66

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Terms & Conditions