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Empolis Industrial Knowledge for Salesforce®
Measurably better service thanks to intelligent knowledge management
Starting at €9.5 EUR/user/month
- Business Need
- Customer ServiceField ServiceAgent Productivity
- Requires
- Sales CloudService CloudPlatform Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
Empolis Industrial Knowledge is an AI-based portal in your Service Cloud, helping support agents to quickly identify the right solution for complex customer cases and thereby sustainably increase customer satisfaction.
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Showing 3 of 3 Reviews
Solid Performance and overall a great tool
Solid performance and even better support in case of troubleshooting. Ideal in-app solution. Customer service reps have all the information they need at the touch of their fingertips and don't need to switch apps or software in order to troubleshoot. A true time saver and customer service lifesaver
A great experience for technical support purposes
Empolis Service Express is a solidly developed tool that makes your knowledge easy accessible for any user in our company. The configuration is plausible. The Empolis services work reliable and properly. The competent support makes it the perfect choice for our company.
Helped you find the correct answer in a very short time
The App integrates the Empolis Service backend and then takes info from the Salesforce Service case to start the search. This helps a lot by finding out the root cause of an issue. To have a full view on all related documents within Salesforce you can also attach service documents or step-by-step instructions to Salesforce cases with 1-click. The seamless integration into cases makes it easy to use the full capability of Empolis within Salesforce.