AppCentrica, an Atos Company

Great partnership

We recently concluded our second Salesforce project with Eviden, to onboard new team members and introduce new workflows/processes within the platform. Eviden had successfully implemented Sales Cloud for us in the past, which helped transform the way we manage interactions with our advisor audience, so we were happy to continue our working relationship with this new engagement & functionality. The team worked hard to understand our requirements, helped deliver a solution that met our needs while ensuring our internal technical teams where informed of the process and go-forward management. I would recommend Eviden as a reliable Salesforce partner.

My wife and I founded AspenClean to provide eco-friendly cleaning services and products to customers across Canada. As COO and co-CEO I initiated a digital transformation to help automate and streamline our processes and Salesforce was at the heart of our strategy. AppCentrica (now Eviden) played a vital role by not only implementing Service Cloud and Field Service Lightning but also were indispensable partners in helping to integrate SF with other applications in our architecture, such as an online booking system, Shopify and epayment solutions, as well as our back office accounting system. AppCentrica (now Eviden) stuck with us through technical challenges, through COVID and through our go-live process. They have been a true partner and I'd recommend them without reservation.

I have been working with Salesforce for over 15 years and have successfully implemented it in a number of companies as CIO. Now, at GFL, I am working with my team on a digital transformation for both IT and the business. Salesforce is a core foundation of our strategy. Having worked with AppCentrica while at previous companies I knew I could trust them to add value to our initiatives right away. They have delivered with high quality resources and continue to impress with their Salesforce acumen. I am looking forward to working with them in the coming years and would recommend AppCentrica as a strong Salesforce partner.

We just wrapped up a very unique and complex implementation of SalesCloud and CPQ. AppCentrica did a great job of executing this project and their expertise was invaluable to ensure that it was ultimately successful. Our solution included (i) a dynamic quoting engine for 3 distinct lines of business, (ii) transitioning the job kick-off process from our legacy system to SalesForce, (iii) Integration with our ERP (NetSuite) and (iv) auto-generation of customer invoices based on SalesForce commercial terms data. The AppCentrica team is technically strong and very responsive.

We first began working with AppCentrica back in 2016 when they helped us successfully implement Sales Cloud, Service Cloud and Field Service Lightning. When the pandemic hit, as the owner and GM of Sirco, I could not have imagined running my business without Salesforce. We recently turned to AppCentrica to help us integrate Salesforce with Microsoft Dynamics GP, this was the "missing link" for us in getting an end-to-end solution. I am very pleased with the results and can see the business impact already. I would strongly recommend AppCentrica for successfully implementing Salesforce and integrating it with other applications.

From inception this team was invested in the success of our implementation and our company. We seamlessly launched a CRM that was built to give us the data we required, improve our process, our time management and make the most of our opportunities. The value of what was created was so instantly recognizable that a second build was conceptualized for project management. Having just gone live with that build...we are excited about 2023! With a uncerntain economy and our industry panicing, we are optimistic and prepared.

Throughout the pandemic, demand for Clorox products increased significantly, which drove our group to mobilize dedicated sales teams to target business clients. AppCentrica was recommended to us by Salesforce to implement Sales Cloud. AppCentrica's skills in data management & integration were integral in developing the reporting and analytics we needed. The integration with IBM Cognos means our Sales team can access the data they need right in Salesforce. Sophia, Lena, Hing and the entire team were great to work with and took the time to effectively work with & train our product owners so they could run with the platform once we went live. We're looking forward to working with AppCentrica again as we expand our analytics in the B2B group and extend Salesforce to other teams at Clorox.

We engaged AppCentrica to work with our core team on a number of complex initiatives related to Salesforce here at Skip the Dishes, and continue to engage them on new initiatives. One of these involved the integration of Salesforce with our internal financial management application to facilitate the onboarding and management of our restaurant partners. The integration was critical to our operational efficiency and also had to be in compliance with SOX rules. Our experience with AppCentrica has been excellent. Their people are knowledgeable and dedicated and we have come to rely on their technical competence. I'd like to call out Qiraat for her professionalism and attention to detail as a project manager. Thank you AppCentrica! We're looking forward to partnering on many more Salesforce related initiatives.

We switched to AppCentrica after starting our Salesforce journey with another partner, and after quickly realizing that we needed a trustworthy team with more depth and experience to augment our relatively small internal project group. AppCentrica was among a handful of firms we engaged as a potential partner, and we were immediately impressed by the approach they proposed for our project and partnership. As the CEO of the Alberta New Home Warranty Group of Companies I also have responsibility for the education business within our firm, which operates as the Professional Home Builders Institute. We together embarked on a wholesale digital transformation focused on providing a richer customer experience and better technology empowerment for scaling up our business. Our project included implementing Salesforce Sales and Service Clouds to replace Microsoft Dynamics CRM, an integration with our learning management solution, building and integrating Salesforce Commerce and Portals, and an integration with Microsoft GP (our ERP). In addition, AppCentrica supported the implementation of Pardot for marketing automation. The AppCentrica team has tremendous Salesforce expertise and were particularly adept at envisioning the overall ecosystem and bringing that vision to life. While none of these journeys are straightforward, and the unexpected must be expected, AppCentrica were agile and methodical in their approach to solving our challenges along the way, and more than that, are just good people to work with. I confidently recommend AppCentrica as an able Salesforce partner and applaud them for their strength in delivery and the high-level of integrity with which they conduct business.

We just finished our second project for Financial Services Cloud with AppCentrica. This project was a lot more complex, but the AppCentrica team navigated it really well. I do want to comment on how involved the team got with us. I really appreciate all of their efforts to REALLY understand our processes and the level of commitment they have to making sure it works 100% well for us. The automations we implemented were really detailed, and they somehow figured out how to make it work with NO WORK AROUNDS, which is exactly what makes the automation so effective.