Everything we needed

The entire team at AppShark was spot on figuring out what we needed to make this work. The development team connected our custom objects and customized an amazing solution. Keep it simple. This is an affordable and reliable solution that you should consider.

Great Value and AMAZING Customer Support

I researched several different sms options most of which are significantly more expensive than Open SMS Pro. I decided to give SMS Pro a try though I was nervous about support and hidden cost. There were no hidden costs and the whole AppShark team was amazing in helping me get setup and access full functions at no set up charge. They even helped me with some adaptations to custom objects. The other perk is that you use a seperate service for your number set up which still ends up being cheaper than combined systems on the exchange - this allows me to have the freedom to take my number anywhere if I decide to change services down the road. At this cost and functionality I'm not worried about having to go anywhere else!

Great Service and Flexible to requests

I have had the pleasure of working App Shark for the past few months. They are incredible in every regard. My contact within their development team, Supriya Dubba, is nothing short of amazing. Every request or question I have made has been addressed almost instantaneously. Whether its a simple request for an explanation or a complicated request for custom features, I receive correspondence right away and no matter how small an issue, their team has been able to provide a solution and deployment time right away! I have had the opportunity to work with many different vendors and have not encountered such a pleasant experience. My interaction with their sales representative Thomas Jodis has also left me with nothing but positive things to say. They are always on top of things. I always enjoy my interactions with all involed in this organization. Thank you App Shark! You have really set the standard for customer service for me!

Open SMS and Appshark

So far, I've looked at all the available packages for SMS some expensive some just not for me based on my needs and size. The big problem I find is that since I'm a 1 man show, no one wants to accommodate my needs as I grow. I had a problem understanding how to get Open SMS going (1 man show so I'm very busy) and they brought in a lead tech within 20 minutes to help me set it all up and I've been using it without issue ever since. I had a question, no tech was available, my phone rang within 10 minutes with someone ON THEIR DAY OFF! to help me. The Open SMS package is perfect, I can get prospects and existing customers to move and shake with a text message and/or a two way chat and it's far more effective than getting clients and potentials to respond via email. I don't and probably won't use it for blind text marketing but rather for getting people that I'm actually working with, that I've pitched personally. This is so effective and these guys get that! This package is a win! If you're small like me and need SMS these are you people. If you're large, these are still your people. Appshark! Reach out to me directly, I'll vouch for them any time, they've done nothing but help me and the app works great!

Good App and Good Service

Very helpful and quick installation did it all for me for nothing and set me up very quickly. Would recommend.

Brutal

Only does two way messaging with enterprise edition (not disclosed). Could not uninstall after I tried to install it and it did not work. After weeks, customer service finally called and said they would help if I put a good review on app exchange. What a mess. Avoid.

I have found that the customer service at Appshark is excellent. They never said they'd help me if I gave a good review and I'm a small business. I normally get kicked to the curb for not being more than a one man show. These guys have gone above and beyond for me. No BS, these guys and this package has been perfect!

With regards to Mr. Sammons review; we are currently working to create an Uninstall option that should be available on the next version of the Open SMS Pro App. We are also making sure to clarify that the Two Way SMS is only available on the Enterprise and Unlimited versions of Salesforce. AppShark prides itself on delivering excellent customer service – in the opinion of Mr. Sammons we failed on this point. Obviously our efforts did not meet expectations and we need to do better each and every time. Though no company wants to or likes to receive negative feedback, this does give us the chance to address issues in need of improving and fixing.

Perfect SMS App for Salesforce

We were looking for a tool to send sms from salesforce directly. We found open SMS Pro and thought to give it a trial. Its wonderful and especially the support team is awesome. They customised the app as per our requirements. They were also so patient and guided is through whole setup process. We will continue using this app and would definitely recommend to any one looking for this functionality. Once again thank you so much Support team. Good work. Keep it Up!!!

Good Product, Awesome support

Good user experience, friendly and ease of use Application. The support is on time and focus on clients needs.

Simple communication tool

We were looking for a simple and straightforward tool to add SMS capability to our Non Profit. This tool is exactly what we needed. The support staff is awesome and ensured we were completely ready to go and explained their tool in an easy to understand manner

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AppShark Open SMS Pro

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