Avalon Solutions

We have had Julia Djurfelt as our contact and support for almost 3 years now, from implementation of SF until today with a fully developed and well-used support system. She is very responsive and easy to work with and always makes sure to first understand our needs before she suggests different solution alternatives. Julia is also extremely patient, for which we are grateful :), especially in the beginning when we wanted to test different solutions before we hardly understood how Salesforce worked! Over time, we have become more knowledgeable and today Julia operates more as our coach, guide and inspirer then a buider, even if we still end up in situations where we need concrete construction help. Highly recommend!

Devoteam, Slawek and Julia are the best "external" people that I have ever worked with!

Already from the beginning, we placed high demands on adapting the system to suit our needs. Our daily processes and operations are rather complex and not of a more general kind. Due to that, we have created a number of customized objects with tireless and firm help from our implementation consultants. All through the process they have been highly responsive and solution focused and easy to communicate with. We have learned so much about Salesforce and the opportunities for further development and incorporation of the system in our daily work, through them. We find the opportunities with Salesforce nearly limitless. A tip is that if you want to be successful in implementing the kind of system we have (meaning with a lot of customized objects) we recommend you to have one or two dedicated persons in your organization learning the system before other users and who can become "in house experts". We have had that solution from the beginning and their role has been, and still are, to teach and motivate the colleagues, create and deliver lists and reports as monitoring tools and furthermore to identify and describe need for additional development in dialogue with the users. Possible solutions are discussed with the implementation consultants. Sometimes we do the development by ourselves, sometimes we do it in co-creation with the consultants and sometimes the consultants do it for us. The Salesforce "in house experts" have helped to speed up the knowledge about how to use the system and the acceptance of it throughout the department, consisting of 35 employees.