Australia and New Zealand's largest homegrown IT & Digital Solutions company

We engaged Datacom to provide Salesforce training and advisory support as part of a broader platform uplift. The project focused on building internal capability and supporting confident use of Service Cloud. Datacom delivered tailored, relevant training and offered practical advice that aligned well with our operational needs. Their consultants were knowledgeable, responsive, and easy to work with. As a result, our teams are better equipped to use Salesforce with confidence, and we’ve made more informed decisions around system enhancements and future development.

Very Good experience with Datacom services

The team has demonstrated remarkable expertise and professionalism in all aspects of IT services. It's evident that the team possesses a deep understanding of the latest technologies and industry best practices, ensuring that we are always ahead of the curve. Moreover, I am thoroughly impressed with the resourcing capabilities. The talent that have been provided has been top-notch, bringing a wealth of knowledge and experience to our projects. Their dedication and commitment to delivering high-quality results have been truly commendable. It's refreshing to work with individuals who are not only skilled but also passionate about their work. Additionally, your customer service has been exemplary. The team has consistently gone above and beyond to address our needs and provide timely support. Whether it's a quick troubleshooting session or a comprehensive consultation, your responsiveness and willingness to assist have made a significant difference in our overall experience.

It was a very effective engagement. The partner org restructure and architect workload had a noticeable impact on personal performance but not to a point of needing escalation. Everyone worked diligently and professionally on delivering the outcome we needed.

The project team at Datacom obviously had a strong experience in implementing Salesforce sites, and thus assisted us in great way with our customer portal project. They were fully engaged in the discovery phase with both functional and technical consultants, and we appreciated having several options presented to us with pros and cons listed, that allowed us to make the best decision about the solution we wanted and needed for our business. The chosen solution was developed quickly with an efficient repartition of work between team members, good coordination and communication, and great overall supervision from the project manager. Once again, we have achieved thanks to Datacom a project that’s bringing great value to our customers.

The OmniStudio resource provided by Datacom was highly skilled and was able to add value to our team from day 1.

The project was a real partnership between Datacom and our internal technology staff. Both sides worked in a flexible and open manner, at times going the extra mile. We delivered a very complicated project on time. I would highly recommend the team at Datacom

Extremely flexible true partners who are laser focused on delivering great outcomes for their customers

Our engagement was a resource based one rather than an outcome. The technical people that Datacom put on our account are experienced and bring there expert knowledge to our organisation.

It took us a long time to get it going, but once we started the team involved was absolutely fantastic. It was a positive, constructive, enjoyable experience and we felt like a wonderfully collaborative team all heading for the same great outcome for our customers.

Very knowledgeable in the background operation of Salesforce and willingness to investigate queries as needed.