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SERVICE 1 Field Service Management

SERVICE 1 - the modular Field Service Management Solution

Overview

Smarter Field Service for Salesforce With SERVICE 1, cut order-to-dispatch to under one minute and reduce call center costs by 40%. Get a complete solution with AI, route optimization, mobile apps, and portals for customers and partners.

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See How SERVICE 1 Field Service Management Works

  • SERVICE 1 is the only solution for field service, offering automated scheduling, AI & route planning. The Advanced Scheduling Engine® creates work orders directly from product alerts (IoT) and improves productivity from call center to service delivery.

  • Self-service portals increase the total service experience for customers and offer seamless integration for partners. Customers benefit from a 24/7 service availability as well as bidirectional transmission of field service orders and reports.

  • Mobile apps come with on- and offline features and give access to the complete field service process: spare parts logistics, time reports, services contracts and history, technical documents or digital signature. Available for all major operating systems

SERVICE 1 - The modular Field Service Performance Package - is the complete and integrated solution for field service organizations and includes: Intelligent Service Console: Dispatchers have access to all relevant data for processing service requests faster than ever. • Customer service data, proactive maintenance scheduling • Service parts, reverse logistics, inventory & depot repair • Field service analytics and interactive dashboards SERVICE 1 is named in Gartner Magic Quadrant (FSM) and the inventor of the Advanced Scheduling Engine® (ASE) for automated dispatching and route optimization. ASE improves field service processes in multiple ways: • Service orders are automatically created from customer product alerts (IoT) • Capacity utilization is based on flexible working time models and qualification • Spare part logistics are accessible, first time fix rates go up • Newton AI - The future of excellent service The Service1 mobile app supports all major mobile platforms and has full online-/offline-capabilities. Portals for service partners and customers include: • Online-order entry • Self-scheduling • Order processing and invoice processing

Categories

Business Needs
Customer Service
Field Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Managed Package

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