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SERVICE 1 Field Service Management

By SERVICE 1 GmbH

SERVICE 1 - the modular Field Service Management Solution

Paid  
Business Need
Customer Service
Field Service
Requires
None

Smarter Field Service for Salesforce With SERVICE 1, cut order-to-dispatch to under one minute and reduce call center costs by 40%. Get a complete solution with AI, route optimization, mobile apps, and portals for customers and partners.

  • Service1mobile

  • SERVICE 1 in use at Stiebel Eltron

  • SERVICE 1 in use at LPR Group

  • SERVICE 1 in use at SMA Solar

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Enterprise
Unlimited

App Details

Version
Service1/March26 (2026.03.3) 1.1453.0
Listed On
04/05/2016
Latest Release
02/13/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 142
Custom Tabs: 65
Custom Apps: 6
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1371.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/07/2024

Additional Details

SERVICE 1 - The modular Field Service Performance Package - is the complete and integrated solution for field service organizations and includes: Intelligent Service Console: Dispatchers have access to all relevant data for processing service requests faster than ever. • Customer service data, proactive maintenance scheduling • Service parts, reverse logistics, inventory & depot repair • Field service analytics and interactive dashboards SERVICE 1 is named in Gartner Magic Quadrant (FSM) and the inventor of the Advanced Scheduling Engine® (ASE) for automated dispatching and route optimization. ASE improves field service processes in multiple ways: • Service orders are automatically created from customer product alerts (IoT) • Capacity utilization is based on flexible working time models and qualification • Spare part logistics are accessible, first time fix rates go up • Newton AI - The future of excellent service The Service1 mobile app supports all major mobile platforms and has full online-/offline-capabilities. Portals for service partners and customers include: • Online-order entry • Self-scheduling • Order processing and invoice processing

Need help?

SERVICE 1 GmbH

An der Talle 89, 33102 Paderborn, Germany

Support Phone+49 52 52 / 98 91 0
Other ResourcesEmailTerms & Conditions