SERVICE 1 Field Service Management

Great All-in-One Solution for Field Service

We have been working with this solution for many years and are always amazed by the innovations. But not only the constantly improving application itself is an argument for years of use, but also the strong partner behind it. If you want to have not only an implementing but also a consulting partner at your side, you are in excellent hands here.

A dedicated Partner and a fantastic Solution

Our field service organization maintains and repairs professional bakery equipment. The task are removal, installation, maintenance and repair. Service1 helps us organizing our resources in an efficient way and to sustain a high level of customer satisfaction. Working with the GMS people is always a pleasure and we get every support we need for our business.

A Reliable Solution and Partner

We are using Service1 for all processes in our field service organization since 2016. Service1 has proven great reliability and in combination with the broad range of functionality, great flexibility and the one of a kind support from the GMS people we are very satisfied with our choice.

Unique tool covering all areas of Field Service

Our Field Service Organization is specialized in service and maintenance of IT-related Equipment, in particular we are active in large companies of the bank industry. For the optimal management of our field service processes we are using Service1 integrated into our SAP landscape. Service1 provides all functionality we need for sending our technicians on site. That means that the route is optimized, the technician is equipped with the right material and the Service1 mobile app is used for the full documentation of the service order. Even if the technician has no data coverage on his mobile, the Service1 app works offline without any hassle. GMS staff is available at any time in case we need support and we can talk directly to an expert where we do not have to explain the details of our customizing

Great Solution to simplify even complex field service requirements.

Service1 enables us to even more optimize our comprehensive offer as a manufacturer independent field service provider for technical products. Service1 fulfills our requirements with a sophisticated set of "out of the box" functionality and is highly customizable. Even our multi-client customer structure is handled up to client specific invoicing etc. The GMS support is very responsive also after going live with the solution. We enjoy the daily business with the experienced people of GMS.

Great Package that covers almost everything in Field Service

After an in deep evaluation of the major suppliers in the area of Field Service Management Software we decided to implement the Service1 Solution from GMS. We are providing field services in a Multi-Client and Multi-Product environment, which brings specific challenges in the optimal management of the field service processes. The Service1 package enables us to meet the challenges and do even more optimizations than we have expected. Core areas of our focus are Scheduling, Mobile Service and Material Management. The employees of GMS have a deep understanding of service processes and where able to support us with new ideas and a fast and reliable customization of Service1 and the platform force.com. Beside that, it's fun to work with them. Kristina Sigllechner, Director Program & Process Management at RTS Service Group