8x8 Virtual Office: CTI | Click-to-call | Unified Communications
Combine Salesforce & Virtual Office into one platform
Overview
Improve your sales and service teams' effectiveness by integrating phone, messaging, meetings, and collaboration within their Salesforce experience - at no additional cost for a standard implementation or subscription.
See How 8x8 Virtual Office: CTI | Click-to-call | Unified Communications Works
Integration of 8x8 Virtual Office for both Salesforce Classic and Lightning provides one platform for phone, meetings, messaging and advanced analytics within the Salesforce experience to drive your business at the speed of communication.
With 8x8, accelerate revenue growth & lower TCO from: - Connecting each customer with the relevant employee the first time - Personalizing each engagement by giving employees the insight & access to systems of record
- Optimizing results through real-time insights from every employee and customer interaction - Consolidation of costly, disconnected on-premise systems into one cloud communications platform COMMUNICATIONS. TRANSFORMED.
IMPROVE COMMUNICATION WORKFLOW AND COLLABORATION - Assign call notes to an Account, Contact, Lead, or Opportunity at any time - Create follow-ups during or after a call - Call recording and auto-logging - Easy to add notes after every call - View presence, and start a chat or warm transfer - Review “unworked” calls that need logging PERSONALIZE EVERY MOMENT OF ENGAGEMENT - Click to dial within Salesforce - Receive screen pops of customer details - Create tasks for next steps - Real-time rerouting of calls to the right person UNPARALLELED ANALYTICS - Track calls from any device, including mobile - Dashboards to easily monitor call activity and talk time - Enrich Salesforce account and contact data with detailed call reporting data To learn more about 8x8 Virtual Office with Salesforce integration, contact your 8x8 account executive.
Categories
- Business Needs
- Telephony
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package