8x8 Virtual Office: CTI | Click-to-call | Unified Communications

Call Dispositions failing to popualte

2.8 package was working fine until recently. Now we a plagued by not being able to select call dispositions. Told to uninstall, reinstall packages, upgrade/downgrade package, upgrade 8x8 app. Set browser incognito, approve cookies, deny cookies, clear cookies, remove extensions, to all of which so far created sporadic improvement... works for few calls and fails--- rinse, repeat recycle. ...... still not working correctly

8x8 CC with Salesforce

nice integration. sits well with in the frame and also good to see SSO

Constant issues.

Users are faced with the same issues on a daily basis. Phones will get stuck on 'Busy' status or 'Accept/Reject Email' for no reason after a call. Support isn't much help and the only way to get out of those statuses are to have someone else call you or you call yourself from a different phone.

Stay Away!!!

The app does not work, not only on Salesforce but also their desktop app. We constantly have calls that are missing on our call history. Whenever we asked for support to fix the issue they always tell us to clear browser history, cookie and cache OR restart your computer OR reinstall the app OR restart your router and NOTHING works. Please save your time and energy and go look at another CTI solution

Garbage App

This package froze my Salesforce and 8x8 support wouldn’t help. I even called them to upgrade to their video meeting features, a month and a half later still no call from the salesperson who was supposed to contact me to set up the purchase. Looking for another VOIP.

Unreliable service, significantly overpriced

I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. We used the app almost exclusively. Immediately we noticed that the call quality was poor and unreliable. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider so we suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. It finally got so bad that I began researching alternative VoIP providers in October 2018. I was shocked to learn that in a little over three years, the pricing for 8x8’s peers had come down dramatically and many offered significantly more features than 8x8 for a fraction of the cost! So I switched to a new service provider that offered the same basic technology but with a superior user interface / ease of setup, better call quality, and free video conferencing capabilities, all for 30% of the cost of 8x8! As a small business owner, every penny counts and I was excited to realize huge savings for my company. Until I tried to cancel my 8x8 service... 8x8 makes it as difficult as possible for customers to cancel and forces you to pay a ransom to terminate your service. To potential customers considering 8x8, stay away! There are better providers out there that offer more features at a lower cost and who will not trap you into an onerous contract. If you do decide to select 8x8 as your VoIP provider, be VERY careful about the terms of your contract.

Disappointing

Clunky installation process. Clunky operationally. Weak support - submitted a ticket with a simple ask of how to access recorded audio and it took more than 5 business days to get a simple answer (that to store long term the audio you have to download calls manually - or upgrade to their call center tool - not a good option). Have used other dialer tools that integrate more easily and seamlessly into SFDC.

Poor Product for Lightening Experience

Using the product 1 year now and they have not supported Lightening well at all. Currenlty not working at all in lightening

Product Limitations

We installed the 8x8 Virtual Office for Salesforce via the instructions on 8x8's website (because that is how you get the Lightning compatible version.) I was excited to roll this out to our Inside Sales team to help improve workflow but infact - does the opposite. According to 8x8 Support there is no way to customize the Log a Call through the app to reflect a 'Call'. The activity records as Task Subtype = Task as opposed to Task Subtype = Call. Because of this we are unable to run reports on the activity our users perform through this app. I will not be rolling this out company-wide until this flaw is fixed.

Great product!

Simply works.