Impact Learn - An eLearning Management System (LMS) for Salesforce (100% Native)

Looks good. Hard to buy.

My colleague and I were shown a demo of Impact Learn by a rep. It looked good. I installed the trial version in a sandbox, integrated some features using a flow, and spent time learning the app and generating records in it. We had some initial email interaction with the same rep, who was going to get development to remedy a bug we found. Aside from the bug, it looked like it would meet our needs, so we decided to install it in production, and I sent an email to our rep that day saying we are ready to purchase; how do we do it so we don't lose access to the software? I got busy and forgot about it, because usually sales departments are good about wanting a sale. Not very proactive on my part, but a month went by, and I realized I had no response, and the app became disabled. My colleague asked about getting access again. I emailed the rep a few times, called the number on their website a few times and left a voicemail, sent a message to the same rep on LinkedIn, and still no response after a few weeks. We can't buy it. I asked Salesforce support. Salesforce has no SLAs with any vendors on the AppExchange, so they did not help. So I want to help you avoid this kind of wasted time and effort by corroborating what Jeff De Maria said. It appears that Stratus Cloud Solutions in Canada may be out of business.

Great tool, but no support

This is a great, lightweight LMS that works natively right in SalesForce without any need for integrations. A basic but solid learning platform. Unfortunately, Stratus Cloud Solutions as a company is completely unresponsive and no longer support Impact. I've tried MANY times to contact them about a bulk license purchase without any results. After 4 voice mails, multiple direct emails to a contact at Stratus Cloud Solutions (hi Sylvie), and several requests via their website for a demo or via the contact us form - I've reached the conclusion they are either no longer in business or have such terrible customer service that they have no interest in selling or supporting this product any longer. It really is a shame as the application is great, but without any ability to contact the company directly its too risky to use for anything further than a POC/MVP.

This is a great native LMS and delivers on the training front

We are running multiple customised training modules through Impact. It has a good array of tools and fantastic granularity in reporting. We like being able to quiz within knowledge modules and having separate assessment quiz modules too. We have utilised images, pdf documents and videos within the Impact modules. We have also utilised theme formatting within the knowledge modules which has assisted the quality of learning. We use the online learning courses in standalone training programmes, serial online programmes, and mixed learning alongside attended events and webinars. The programmes are used for on-boarding and in-service competency upgrades, or reaffirmation of skillsets. Our training has just achieved City & Guild recognition and the quality of our online training was an important part of this.

Light it Up - LMS

We are loving the new Lightning authoring tool. It has enabled us to create some outstanding, professional training material, without leaving Salesforce. It was easy to roll out to our users. The reports and dashboard enabled us to quickly track employee training performance and because it's native nothing new to learn. We had some custom email requirements, and we could easily leverage the native workflow tools to send out these emails. Great support, great tool, highly recommended.

Fantastic LMS Application and Excellent Support

We have been slowly rolling this out to our entire company for compliance training and plan to use it to train our customers in the future. The application is really great and being native Salesforce makes implementation and administration so much easier. We have had some questions because of the dual way we are using the application and their support team has been amazingly responsive. Highly recommend.

Great eLearning tool built right into the Salesforce platform

We have been using Impact for a few month now and we are very happy with our decision. We chose this solution based on 3 requirements. Multi-Language Support, Salesforce Community Integration and Instructor lead Course support. The soluiton so far has lived up to expectations. We were also impressed with how current they are with SF features (not always the case with other AppExchange providers). We also wanted everything to be stored in Salesforce (including the content) and they were the only AppExchange provider we found could meet our requirements. Our experience with Stratus support has been great (needed them a few times) and each time they were more than happy to dig in and help us out. Very little setup necessary to get it working in our Partner Communitie portal. Plus, the price was right and there were no surprises.