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CRM Apps Lab™ Activity Comments Enabler: View task & event comments in lists
See a summary of activity comments (tasks & events) on related lists
- Business Need
- Collaboration
- Requires
- Sales Cloud
- Compatible With
- Service CloudPlatform CloudExperience Cloud
It's frustrating when your users see only a subject line and no detail about an activity without clicking through. Activity Comments Enabler gives you a summary of comments in activity history related lists (showing tasks & events) with no clicks at all.
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Showing 10 of 33 Reviews
Works great
Works great. May use it in conjunction with Timeline
Game changer!
We have been searching for a way to view comments in the Task List View. This app was super easy to install and starting using right away! Now we can get around the Salesforce limitation and have a snapshot of recent comments without having to open the task!
Elevated the usability of our new app
With related case-activities a focal point of our new declaratively-built service app, I knew a snapshot of related commentary from the case record page would hit the mark but was concerned about adding a process to the task object with workflow-assisted CTI supporting our active call center. Fortunately the Enabler add-on installed without a hitch seamlessly co-existing with our task workflow while bringing great value to our new app and our customer call-logging view as well.
Works great! Game changer for viewing content from emails and tasks.
Very easy to download and set up. There are a few extra steps for Lightening but still very simple. CRM Superstars were really helpful as well and I would highly recommend them!
Simple, Quick, Effective - says lots of time
Easy to install and does exactly what we needed. Great followup after install, link to config demo video well done, good app
THANK YOU! love this app - saved HOURS of work and $
Previously I created a custom 'comments summary' field with workflows to populate the first 255 characters of the native SF comments field so we could use it in the Activity History related list. Well once we wanted to use other plugins like Outlook for Salesforce which creates tasks synced from user's outlook - the plug ins won't work because of the workflows. We tried a Process Builder - outlook plugin wouldn't work. THEN!!! Like a light from above came this simple, effective app and BINGO! The app works great, the plugin works great and I get some downtime lol!
Hi Kim - so glad to hear that the app works well for you. The need is so simple, I’m surprised it’s not part of standard Salesforce... That said, now-a-days it’s largely a Classic interface problem and as the focus is all Lightning, the situation is unlikely to change. Thanks for your great review and it’s a pleasure to play a small part in helping you on your Salesforce journey!
Fabulous Time Saver
The entire salesforce is thrilled with this addition - super easy to install as well. Highly recommend.
Easy to implement and very helpful.
This was easy to add and is very helpful to our staff. Makes activities even more useful.
Does exactly what we wanted!
I searched for a long time for a way to make this happen in SF and thankfully stumbled upon CRMSuperStar's app. It does exactly what we wanted so that we can quickly and easily see the comments on past activity history. This app should be built into SF by default! I do recommend you also install their Record Refresher app to make sure that all your past comments get the summary comments added. Thank you CRM SuperStars for making this great app and for making it free!
Excellent app
It is easy to get going and works exactly as intended.
Thanks Susan! It's great to see that a simple app that was created to solve a problem in Classic still adds value in Lightning!