Egen

We worked with Robert and his team to implement Salesforce into our Direct Generic Program and improve how we manage data and supplier/member communications. They quickly understood our challenges and provided tailored solutions that made our processes more efficient and reporting more transparent. The team was knowledgeable, responsive, and easy to work with. Since the project, we’ve experienced fewer manual errors and greater visibility across our workflows.

We partnered with Egen (formerly SpringML) nearly five years ago to develop Intelligent Apps tailored for various verticals within Salesforce’s Industries platform. These apps have become instrumental in providing actionable insights seamlessly integrated into our customers’ workflows, enhancing the overall value of the Salesforce Industries platform. From the outset, starting with Financial Services apps, Egen demonstrated exceptional commitment and capability, earning our trust through consistent delivery and innovative problem-solving. Over the years, the partnership flourished as Egen’s team adapted to evolving technologies, from Dataflows to Recipes, Semantic Data Models in Data Cloud, and now CRM Analytics (CRMA) to Tableau Unified Analytics (TUA). Their expertise in modern tech stacks and proactive approach to acquiring certifications, including Data Cloud credentials, has been invaluable. Several Egen consultants went above and beyond to implement productivity-enhancing tools and automation, further solidifying their contribution to project success. A notable highlight of this collaboration has been Egen’s management, especially under the leadership of Vamsi Sannidhanam. Vamsi has consistently demonstrated exceptional leadership and empathy, ensuring the team’s success while fostering a supportive and collaborative environment. His proactive efforts to align with Salesforce’s co-location strategy improved team collaboration and project outcomes. Vamsi’s handling of critical situations, such as quickly onboarding new consultants during late 2023 and addressing capacity planning with precision, showcased his ability to navigate complex challenges effectively. Beyond his operational excellence, Vamsi’s empathetic actions during personal hardships faced by team members, such as supporting Surbhi after her accident, highlighted his dedication to both his team and the partnership’s success. This partnership has consistently delivered impactful results, includin

They were extremely helpful in solving and building our dashboarding needs in CRMA. Everything from wireframe design to transforming data to dashboard frontend design. Would recommend to any client.

We highly recommend Egen to anyone who is looking for a vendor that can deliver excellent outcomes for their business. Egen is more than just a vendor, they are a trusted partner who cares about your success and growth. They have the skills, experience, and resources to create solutions that are tailored to your needs and goals. They are also easy to work with, bring the right team members to the appropriate stages of a project, ensuring optimal solutions and success at every phase. We were impressed by their structure and process, which guided our project from inception to close. They followed an agile methodology that allowed us to have frequent feedback sessions, iterate on our ideas, and test our assumptions. They also used cutting-edge technologies and tools that ensured the quality and security of our platform. We are grateful for Egen's partnership, which will not end with the launch of our platform. They continue to support us with maintenance, updates, and enhancements, as we move to a post-launch phase. They are always responsive, proactive, and flexible, ready to address any issues or requests that we may have.

Really valuable engagement for our client. Originally, they weren't sold on using CRM Analytics, but by the end they were using 7 dashboards in production daily. Overall it was a great engagement.

We engaged Egen to overhaul the Salesforce experience cloud portal that our clients use to Submit and Track cases. I am happy to share that Egen team did a great job in delivering a high quality output on time and within budget. They exceeded my expectations in all aspects of engagement. Here are some specific feedback 1. Strong hands on knowledge on the Salesforce experience cloud and service cloud platform. I had a bunch of Salesforce SMEs on the project and I always felt assured that my project is in right hands. They really know their stuff. This made decision making very easy for me. 2. Excellent Planning and Defining the Project scope. They worked as Trusted advisors and helped me scope down the project effectively. Egen team gave me a lot of time upfront at the beginning of the project and discussed each and every item in detail. They were very patient in answering all my questions, even on topics that were outside the SOW. 3. Flexible with their approach in handling Scope changes. During the engagement, we changed the scope twice. Egen team was very patient throughout this. I found them iterative and agile in their approach. They also ensured that none of the work done previously was lost just in case we want to go back to the 1st Design. 4. Flawless execution, effective communication and Risk Management- I found the team very well organized. They were always ahead of the schedule in delivery and managed the critical paths of the project very well. Budget was tracked on a weekly basis ensuring there is Zero surprise for me. I never had to worry about any of their internal matters like Resource planning, etc. The way the team planned Hypercare and cutover phase, ensured that my actual roll out seemed like a breeze. There was absolutly no thrill (pun intended) 5. Effective Collaboration:- Both Egen and our team worked like a one single unit joined by hip. Egen team felt like an extended arm. The way they worked with my inhouse IT team (Salesforce Applic

SpringML/Egen was a great partner to work with, specifically Rajesh Ranjan! Rajesh was very knowledgeable and helpful with communicating where the team was with the project, and finding resources to make sure there was no stone unturned when trying to come up with creative solutions for our team.

Diane and Ricky were a pleasure to work with. They were able to get the project done in an efficient and timely matter, and were very understanding for our specific needs and wants. Would strongly recommend!

Riverbed hired Egen team on a 1-year managed service contract to support in architecting, maintaining, and evolving our CRM Analytics data-layer and in building out and maintaining dashboards which are highly dependent on code such as Waterfalls. Arnab, Vinay and Lalith have been a pleasure to work with and have been highly supportive in helping us meet our analytics goals for FY’23. I particularly appreciate the flexibility they have shown and above and beyond attitude in supporting us in troubleshooting and repairing outages, as well as prioritizing and fulfilling brand new ad-hoc requests to support our leadership team whilst mid-project. We are very satisfied with the support we have received from Arnab, Vinay and Lalith and look forward to continuing our relationship with the Egen team through FY’24 where we will be working with them on continuing to evolve our CRM Analytics data layer.

We are a startup interested in data visualizations using Tableau to empower our clients to drill down into the insights our computational results provide. We needed help moving away from our tendency to want to show every graph and table our team of engineers had used during development and couldn’t let go of. Also, with our methodologies and outputs changing as our research continued to evolve, we needed a partner who was comfortable with unknowns and being flexible. Our partner, and specifically Steve Derzanovich, was exactly what we needed. His guidance to explore the insights our data was providing and who was the main user put a focus on what was important. He presented us with visualization options that we never would have imagined and explained his motivations for his selections. He was flexible in adjusting as information on our side changed. Finally, he provided training so we can maintain the visualizations on our own. The final product is a professional dashboard with a balance of key performance indicators and data visualizations. Our partner also proved that they are serious about customer satisfaction. The project ran into a bump where a target was completely missed. They rectified the situation at no additional cost to us and we are very pleased with the results. We will be coming back to this partner for future work.